FAQ
SHIPPING & DELIVERY
All items are shipped via USPS Priority service. All shipments are insured for the products replacement value
EASY RETURNS
Please contact us at info@lkwooddesign for return authorization and instructions.
TRACKING YOUR ORDER
A tracking number will be e-mailed at the time of shipment. Shipping status updates will also be emailed to you by the carrier.
MONEY BACK GUARANTEE
If for any reason you are not satisfied with your purchase it can be returned for full product credit within 30 days of the original purchase.
100% SECURE ORDERING
We want you to have confidence that your personal information is safe and secure with us. Acquiring your information and storing your information in a secure environment is our #1 priority.
PRIVACY POLICY
LK Wood Design utilizes PayPal's secure system for order processing. Read PayPal's Privacy Policy
What information do we collect?
We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter you’re: name, e-mail address, mailing address or phone number.
What do we use your information for?
1-To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason
whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
2-To send periodic emails, the email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes, Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
California Online Privacy Protection Act Compliance:
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance:
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your Consent:
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy:
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us:
If there are any questions regarding this privacy policy you may contact us using the information below.
www.lkwooddesign.com
51 Scenic Drive
Lancaster, PA 17517